Paramount + Sky Subscription Problem

[gd31]

Yes i have tried this but to no avail 

[ACI]

Paramount will NOT accept my email 

[Laing1]

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@ACI wrote:

Paramount will NOT accept my email 

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@ACI did you follow the instructions on the link below regarding creating an accountr

https://www.sky.com/help/articles/paramount-plus-homepage

[SkyStreamer]

I emailed a complaint in to Sky which was picked up by the Sky Streaming support team. They were able to fix the issue by removing Paramount+ Premium from my account 'in the backend'. I have Sky Cinema, so they also did something to re-associate my Paramount account with Sky so that I get Paramount+ Basic via Sky (which is included in Sky Cinema).

The option to switch to Paramount+ Premium via an app subscription on my Sky Stream is available again, although I haven't done this yet.

[pazaa1992]

Hello

What email address did you use. I have this issue current says paramount+ premium renewal in progress then cancelled basic with ads. I have rang them since October they have cancelled cinema twice apparently they can't do anything and been told to just pay for paramount instead.

[CSH123456]

I have this similar thing just happen to me now with failed payments and access to to Paramount Plus

[Martin+Cassidy]

I managed to solve this.

I have Sky Stream, not Sky Q, but the solution may work. 

Here is my post which describes everythign

https://helpforum.sky.com/t5/Sky-Glass/Paramount-plus-renewal-in-preogress/m-p/5197210/highlight/tru... 

[mr.tickle]

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@Martin+Cassidy wrote:

I managed to solve this.

I have Sky Stream, not Sky Q, but the solution may work. 

Here is my post which describes everythign

https://helpforum.sky.com/t5/Sky-Glass/Paramount-plus-renewal-in-preogress/m-p/5197210/highlight/tru... 

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That's great, many thanks for writing up the process and sharing it!