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Discussion topic: Pair viewing card

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This message was authored by: Maria1964_

Pair viewing card

My replacement sky box won't pair to the viewing card

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This message was authored by: MightyQuinn

Re: Pair viewing card

Posted by a Superuser, not a Sky employee. Find out more

Hi @Maria1964_   Any error messages? Is the new Sky Q box connected to the internet?

This message was authored by: Laing1

Re: Pair viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Maria1964_ wrote:

My replacement sky box won't pair to the viewing card


@Maria1964_ how are you try ?

 

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet if you have not done so 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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