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Discussion topic: PIN Reset doesnt work

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This message was authored by Miles_Auckland This message was authored by: Miles_Auckland

PIN Reset doesnt work

I have Sky Q, installed last week. My old PIN doesnt work.

I reset the PIN as described , but the new PIN is rejected too.

The last 4 digits of viewing card also do not work.

This means I cant watch many programs.

 

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This message was authored by GD1 This message was authored by: GD1

Re: PIN Reset doesnt work

Posted by a Superuser, not a Sky employee. Find out more

@Miles_Auckland  Your post has been moved from the email forum as that is not an email route to Sky but is intended for Skyyahoo users who have email related issues.

 

Have you tried the steps here https://www.sky.com/help/articles/your-pin-sky-q-unblock

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Miles_Auckland
Topic Author
This message was authored by Miles_Auckland This message was authored by: Miles_Auckland

Viewing Card Error on Catch Up

I have Sky Q installed last week.

I cant view many programs, with the error of Insert Correct Viewing Card.

Also cant watch recorded programsd or watch Catch Up for simple channels such as Ch5, due to the same error.

I changed the recording settings from HD to SD, which allowed my to watch half of a recorded program before it stopped and gave the same Viewing Card error

 

Miles_Auckland
Topic Author
This message was authored by Miles_Auckland This message was authored by: Miles_Auckland

Re: PIN Reset doesnt work

Yes, I tried and have done that.

The box appears to forget or ignore the PIN reset.

Miles_Auckland
Topic Author
This message was authored by Miles_Auckland This message was authored by: Miles_Auckland

Re: PIN Reset doesnt work

@GD1 

The SkyQ Box keeps forgetting the PIN reset.

Even immediately afer resetting it, the box occasionally says it is incorrect.

 

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