PIN Reset doesnt work

[Miles_Auckland]

I have Sky Q, installed last week. My old PIN doesnt work.

I reset the PIN as described , but the new PIN is rejected too.

The last 4 digits of viewing card also do not work.

This means I cant watch many programs.

[GD1]

@Miles_Auckland  Your post has been moved from the email forum as that is not an email route to Sky but is intended for Skyyahoo users who have email related issues.

Have you tried the steps here https://www.sky.com/help/articles/your-pin-sky-q-unblock

[Miles_Auckland]

I have Sky Q installed last week.

I cant view many programs, with the error of Insert Correct Viewing Card.

Also cant watch recorded programsd or watch Catch Up for simple channels such as Ch5, due to the same error.

I changed the recording settings from HD to SD, which allowed my to watch half of a recorded program before it stopped and gave the same Viewing Card error

[Miles_Auckland]

Yes, I tried and have done that.

The box appears to forget or ignore the PIN reset.

[Miles_Auckland]

@GD1 

The SkyQ Box keeps forgetting the PIN reset.

Even immediately afer resetting it, the box occasionally says it is incorrect.