Over 3 weeks for an engineer visit

[Annoyed12]

No satellite signal means an engineer visit. First available slot is I've been given is over 3 weeks away.

Given the amount I am paying for Sky this is a total farce. They should be repairing within 24 hours. This is beyond dreadful customer service and a way to reduce their costs by not having many engineers and therefore trying to increase profits. I am paying for a blue screen.

I guess it makes my choice to ditch Sky a lot easier.

There is zero justification for such a lot wait, although I'll like to hear their pathetic attempt at one?

[Mark39]

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@Annoyed12 wrote:

There is zero justification for such a lot wait, although I'll like to hear their pathetic attempt at one?

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Sky won't respond to  your post here. It's primarily a customer Community.

[Annoyed12]

Thanks for your response.

So they don't even provide online help on their own forum. What exactly are we all paying for from this tinpot outfit?

[Invisiblename]

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@Annoyed12 wrote:

No satellite signal means an engineer visit. First available slot is I've been given is over 3 weeks away.

Given the amount I am paying for Sky this is a total farce. They should be repairing within 24 hours. This is beyond dreadful customer service and a way to reduce their costs by not having many engineers and therefore trying to increase profits. I am paying for a blue screen.

I guess it makes my choice to ditch Sky a lot easier.

There is zero justification for such a lot wait, although I'll like to hear their pathetic attempt at one?

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With all the storms around the country over the past few weeks, I'm not really surprised.  You could always try a local satellite installer, but you would have to pay them .

[Annoyed12]

Thanks, storms have not been bad in my area, it can only be a total lack of staff with Sky cutting corners on costs. They'll just lose customers as a result and be counter productive. Sky should be paying 3rd party engineers, not me. (removed)

Moderator note: Removed innapropriate remarks.