Discussion topic: Our sky tv is not working

This message was authored by: AlexN17 · ‎30 Aug 2024

About an hour ago the sound went and we have been staring at a blue screen since. The same applies to our other tvs.

This message was authored by: GD1 · ‎30 Aug 2024

@AlexN17 wrote:

About an hour ago the sound went and we have been staring at a blue screen since. The same applies to our other tvs.

In that time have you unplugged your Sky Q box for a couple of minutes? Then plugged back in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎31 Aug 2024

@AlexN17
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Our sky tv is not working

Our sky tv is not working

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