Open reach

[Dil]

Open engineer has cut cable to sky Q when fitting broadband 

[Dil]

He's saying if a could be sent the puck through post to correct issue 

[Jones_The_Cat]

@Dil 

If you have Sky Q then a Sky Stream puck will not be sent to you as it's a completely different system. You need to ring Sky and explain what has happened. An engineer needs to come back and repair the damage they have caused. 

[Daniel0210]

@Dil 

What you've been told by @Jones_The_Cat is correct. A puck has nothing to do with a Sky Q set up and won't help you if your Sky Q cables have been severed. Contact Sky and explain what Openreach have done and book an engineer.