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Discussion topic: Open reach

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This message was authored by Dil This message was authored by: Dil

Open reach

Open engineer has cut cable to sky Q when fitting broadband 

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Dil
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This message was authored by Dil This message was authored by: Dil

Re: Open reach

He's saying if a could be sent the puck through post to correct issue 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Open reach

@Dil 

If you have Sky Q then a Sky Stream puck will not be sent to you as it's a completely different system. You need to ring Sky and explain what has happened. An engineer needs to come back and repair the damage they have caused. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Open reach

Posted by a Superuser, not a Sky employee. Find out more

@Dil 

What you've been told by @Jones_The_Cat is correct. A puck has nothing to do with a Sky Q set up and won't help you if your Sky Q cables have been severed. Contact Sky and explain what Openreach have done and book an engineer. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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