One mini box failing connection regularly

[krusty]

Our bedroom mini box fails connection regularly.we have good broadband throughout house with Zen. Each time we re-start , it  works but each individual app has to be re-logged back .it is unreliable and poor service considering we are in 21 century.doesnt Sky value its customers? So difficult contacting Skyany idea why it happens to this particular minbox? I will be swapping it for another in another room but surely near bedtime one does not need to re-arrange furniture to turn off turn on?

[Chodley · Accepted solution]

too far from the Q box (and other mini)  I suspect

No idea why the apps forget their passwords.

why do you need to move furniture? Just pull the power cable out of the box.

[Invisiblename]

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@krusty wrote:

Our bedroom mini box fails connection regularly.we have good broadband throughout house with Zen. Each time we re-start , it  works but each individual app has to be re-logged back .it is unreliable and poor service considering we are in 21 century.doesnt Sky value its customers? So difficult contacting Skyany idea why it happens to this particular minbox? I will be swapping it for another in another room but surely near bedtime one does not need to re-arrange furniture to turn off turn on?

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If your broadband is not Sky then it doesn't matter how good your 3rd party WiFi is around your house as the mini boxes "talk" directly to the Sky Q box via its own WiFi.  Sounds like you need a Sky WiFi booster, but you will need to speak to Sky to request this.

[Chodley]

Specifically a Q wifi booster. This never solved the problem for me though but it has for some.