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This message was authored by: DebbieJ40
Message posted on 19 Apr 2026 07:47 PM
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When I go into the home page the square i click on is just a blue box , so if i click on Tv guide it turns blue , if i click on net a app such as nexflicks or bbc ipayer it goes to a blue square its very annoying how can i stop this happening please
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This message was authored by: Laing1
Answer
Posted by a Superuser, not a Sky employee.
Find out more
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 19 Apr 2026 07:56 PM
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@DebbieJ40 wrote:
When I go into the home page the square i click on is just a blue box , so if i click on Tv guide it turns blue , if i click on net a app such as nexflicks or bbc ipayer it goes to a blue square its very annoying how can i stop this happening please
@DebbieJ40 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: Laing1
Answer
Posted by a Superuser, not a Sky employee.
Find out more
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 19 Apr 2026 07:56 PM
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@DebbieJ40 wrote:
When I go into the home page the square i click on is just a blue box , so if i click on Tv guide it turns blue , if i click on net a app such as nexflicks or bbc ipayer it goes to a blue square its very annoying how can i stop this happening please
@DebbieJ40 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Reply
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