On demand

[Gilly1206]

I need to upgrade to watch on demand ontv cn I do it online or do I need to phone if so what is the telephone number.  Thanks 

[Laing1]

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@Gilly1206 wrote:

I need to upgrade to watch on demand ontv cn I do it online or do I need to phone if so what is the telephone number.  Thanks 

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@Gilly1206 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

If you have the HD pack or the above doesn't work let us know 

[Gilly1206]

Hi I've tried that it still says need to upgrade. 

[Laing1]

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@Gilly1206 wrote:

Hi I've tried that it still says need to upgrade. 

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@Gilly1206 normally I would escalate this to Sky but there is currently a problem with escalations at the moment so I am unable to do this it may be best now to contact Sky as I don't know when the escalations will be available again

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Gilly1206]

Spoiler

Thankyou will do that.