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Discussion topic: Hi, I have had new broadband installed today but struggling to get my sky tv up and running

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This message was authored by: Lou+Crook

Message posted on ‎26 Jul 2023 11:55 AM

Hi, I have had new broadband installed today but struggling to get my sky tv up and running

Hi I have had my broadband updated/renewed today but cannot get my sky TV. Up and running. 

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Avatar for twilight+princess
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This message was authored by: twilight+princess

Message posted on ‎26 Jul 2023 05:14 PM

Re: Hi, I have had new broadband installed today but struggling to get my sky tv up and running

Posted by a Superuser, not a Sky employee. Find out more

Have you changed broadband providers or just received an new router? In both cases the SSID & passphrase will be set to default so may need changing to match the old router.

Or you need to change these settings on the Sky box to match the ones on the new router.

Is there any error message when you set the Sky TV up?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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