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Discussion topic: On deman

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This message was authored by Drams This message was authored by: Drams

On deman

I've been watching stuff on demand but this morning it now says I have to upgrade to keep watching. I know I have sky signature that allows me to watch on demand. Anyone else having the same issue?


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Drams
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This message was authored by Drams This message was authored by: Drams Answer

Re: On deman

Have the HD add on, I've just got home and tried again and now it's working. Haven't done anything different from the norm. Must've been a clich 🤷🏻‍♂️

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This message was authored by caesarome This message was authored by: caesarome

Re: On deman

Posted by a Superuser, not a Sky employee. Find out more

Is this happening on Sky Go ?

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Drams
Topic Author
This message was authored by Drams This message was authored by: Drams

Re: On deman

No on my sky Q box

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: On deman

Posted by a Superuser, not a Sky employee. Find out more

Hi @Drams   You are not selecting HD programmes without a HD subscription?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: On deman

Posted by a Superuser, not a Sky employee. Find out more

@Drams 

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Drams
Topic Author
This message was authored by Drams This message was authored by: Drams Answer

Re: On deman

Have the HD add on, I've just got home and tried again and now it's working. Haven't done anything different from the norm. Must've been a clich 🤷🏻‍♂️

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