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Message posted on ‎08 Oct 2024 01:47 PM

On deman

I've been watching stuff on demand but this morning it now says I have to upgrade to keep watching. I know I have sky signature that allows me to watch on demand. Anyone else having the same issue?

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Message posted on ‎08 Oct 2024 04:04 PM

Re: On deman

Have the HD add on, I've just got home and tried again and now it's working. Haven't done anything different from the norm. Must've been a clich 🤷🏻‍♂️

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Message posted on ‎08 Oct 2024 01:48 PM

Re: On deman

Posted by a Superuser, not a Sky employee. Find out more

Is this happening on Sky Go ?

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Message posted on ‎08 Oct 2024 02:51 PM

Re: On deman

No on my sky Q box

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Message posted on ‎08 Oct 2024 03:45 PM

Re: On deman

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Hi @Drams   You are not selecting HD programmes without a HD subscription?

Welcome to the Sky Community

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Message posted on ‎08 Oct 2024 03:50 PM

Re: On deman

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@Drams 

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

 


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Message posted on ‎08 Oct 2024 04:04 PM

Re: On deman

Have the HD add on, I've just got home and tried again and now it's working. Haven't done anything different from the norm. Must've been a clich 🤷🏻‍♂️

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