Number 1 button stuck on my sky q remote

[Loopy67]

The Number 1 button is stuck on my sky q remote

[Daniel0210]

@Loopy67 

Possibly a bit of fluff or dirt stuck underneath it. It cleaning it gently doesn't work 
follow this link and it should send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Loopy67]

Thank you I will contact them tomorrow.