Nothing works

[LauraWH16]

I've apparently got no signal (communal dish) I have network connection but no recordings or apps are available!

[Laing1]

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@LauraWH16 wrote:
I've apparently got no signal (communal dish) I have network connection but no recordings or apps are available!

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@LauraWH16 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[LauraWH16]

Still nothing sadly

[LauraWH16]

Nothing sadly @Laing1 

[Daniel0210]

@LauraWH16 

It may be connected to this overnight Sky Q issue

https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796

Have you checked with neighbours to see if they are having the same issue? 

[LauraWH16]

None of my neighbours seem to use sky @Daniel0210 

[Daniel0210]

@LauraWH16 
As you are connected to a communal dish you may need to liaise directly with your building management company or landlord who should know if anyone else uses the communal dish and they'll also have their approved engineers to contact direct if needed..
.

[LauraWH16]

Yeah looks like my only option!

[Laing1]

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@LauraWH16 wrote:

Yeah looks like my only option!

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@LauraWH16 can you try this

go into tje engineers menu

To enter the engineers menu do the following
press the home button then scroll down to settings and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

check what it says for LNB type if it shows SCR then thats fine (then you would best best to contact the management company as advised by @Daniel0210 )

If it shows Wideband scroll across to highlight LNB type and change it to SCR 

come out of the menu

then reboot your box