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Discussion topic: Nothing working since storm

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This message was authored by 667+kate This message was authored by: 667+kate

Nothing working since storm

I have no lights or life in my sky q box. But all other electrical items plugged in are working ? 

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This message was authored by GD1 This message was authored by: GD1

Re: Nothing working since storm

Posted by a Superuser, not a Sky employee. Find out more

@667+kate  If the box has no power to it and you've check the leads and tried  different socket you'll need to call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Nothing working since storm

Posted by a Superuser, not a Sky employee. Find out more

@667+kate 

Have you tried a device (that you know works) in the plug socket that your Sky box is attached to to rule out a socket issue?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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