Discussion topic: My Sky Q box hasn’t arrived

This message was authored by: LeylaI · ‎20 Jun 2023

Hi,

I've just moved into a new property and I managed to get a deal with Sky Broadband and a Sky Q box. The engineer came out and sorted the wifi out and it's working great however I haven't received a Sky Q box yet? I was wondering if you could chase this up please as I'm currently paying for something I don't have.

Thanks

Leyla Ipek

This message was authored by: GD1 · ‎20 Jun 2023

@LeylaI If you ordered Sky Q this is normally installed by an engineer, what does your order tracking page say? https://www.sky.com/ordertracking

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎20 Jun 2023

@LeylaI

As stated, the engineer will bring the Sky Q box with them, any cables and remotes and any mini boxes you've ordered. They will either need to install the dish or, if you already have one, change the LNB.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: My Sky Q box hasn’t arrived

My Sky Q box hasn’t arrived

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