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Discussion topic: Not working

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This message was authored by: Florin4

Message posted on ‎27 Oct 2023 05:44 PM

Not working

Sky q Not working

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This message was authored by: Laing1

Message posted on ‎27 Oct 2023 05:47 PM

Re: Not working

Posted by a Superuser, not a Sky employee. Find out more
@Florin4 wrote:

Sky q Not working

@Florin4 can you give us a bit more information like any error messages on screen or what do you see on the screen 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: oldfella

Message posted on ‎27 Oct 2023 05:53 PM

Re: Not working

Posted by a Superuser, not a Sky employee. Find out more
@Florin4 wrote:

Sky q Not working

Hi @Florin4 

have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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