Not getting sky cinema

[Elainea39]

I have just entered a new 18 month contract with sky and when I checked sky cinema this morning it's saying I do not have the subscription for this. Please help

[Daniel0210]

@Elainea39 

Did you renew an existing package or are you a new Sky Q customer? I take it you have taken up an offer for Sky Cinema? 

[Elainea39]

I just renewed my package with sky. I am unsure if sky cinema has been added or not, was this on my package before?  

[Daniel0210]

---

@Elainea39 wrote:

I am unsure if sky cinema has been added or not, was this on my package before?  

---

@Elainea39 

We don't know. You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.