Not able to downlaod

[Djohn92]

Hello. 

I'm having issues downloading programmes on my sky box. It tells me I need to upgrade my package. But I already have the HD package. An my settings are all correct. 

Any help would be greatly appreciated. 

Thank you. 

[nigea99]

hi @Djohn92 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Djohn92]

Thank you 😊 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Djohn92.

[Addie15]

Update-We are closing this chat session now as this matter has been resolved. If there is anything else in the future we can help you with today, please do not hesitate to reach out. Thanks.