No tv on sky mini boxes

[Kevin572]

both of our 2 sky mini boxes show a message of please check your subscription entitles you to view this channel on this box. 

it happens on every channel, our main sky box is fine. I contacted sky and the said an engineer will need to come out and 'enter a code' but the earliest engineer appointment is 27th May! That's ridiculous!  Bet they would be able to get someone out quicker for a new install!! 

any suggestions?

[oldfella]

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@Kevin572 wrote:

both of our 2 sky mini boxes show a message of please check your subscription entitles you to view this channel on this box. 

it happens on every channel, our main sky box is fine. I contacted sky and the said an engineer will need to come out and 'enter a code' but the earliest engineer appointment is 27th May! That's ridiculous!  Bet they would be able to get someone out quicker for a new install!! 

any suggestions?

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Hi @Kevin572 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Kevin572]

Thanks @oldfella i have already tried all of your suggestions several times but had no luck!!

[oldfella]

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@Kevin572 wrote:

Thanks @oldfella i have already tried all of your suggestions several times but had no luck!!

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Hi @Kevin572 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

When the main Q box is back up and running reboot the minis again

[Kevin572]

@oldfella I had actually already seen this suggestion on another thread and so I have also already tried this, with no luck!!

[lettice]

Sounds like you have tried the box reboots and resets.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to @Kevin572.