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Discussion topic: No sound

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This message was authored by Afrikaans This message was authored by: Afrikaans

No sound

No sound on Sky TV. Checked connections mute etc. Netflix and iplayer work 

unplugged connections turned power off etc

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This message was authored by oldfella This message was authored by: oldfella

Re: No sound

Posted by a Superuser, not a Sky employee. Find out more

@Afrikaans wrote:

No sound on Sky TV. Checked connections mute etc. Netflix and iplayer work 

unplugged connections turned power off etc


Hi @Afrikaans 

Have you tried changing the HDMI audio output in Settings?

ie tried Normal and Dolby Digital in Home - Settings - Setup - Audio Visual.

Failing this 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Afrikaans
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This message was authored by Afrikaans This message was authored by: Afrikaans

Re: No sound

Didn't work. 

This message was authored by nigea99 This message was authored by: nigea99

Re: No sound

Posted by a Superuser, not a Sky employee. Find out more

hi @Afrikaans 

 

If you haven't aready tried, try a full power down restart of your TV

 

We sometimes find this restores sound for people reporting loss of it. 

Afrikaans
Topic Author
This message was authored by Afrikaans This message was authored by: Afrikaans

Re: No sound

Yes tried that

This message was authored by Becs1 This message was authored by: Becs1

Re: No sound

No sound on my SkyQ main box although fine on mini boxes? Sound on Apple Tv and normal tv is normal - just no sound at all on sky Q. Have tried rebooting and resetting - still nothing.

This message was authored by GT500 This message was authored by: GT500

Re: No sound

Hi, I have this same problem.  Did you get a fix in the end?

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