Sky sent out an equipment return that i dont need

[maj123]

Hello 

I renewed my package on 31st October. The only changes made were to price and bill date. However I was sent a returns box for my mini sky q box.  I was also overcharged last month too.

I have attempted to call many times but can't get past the automated options robot. None of the options cover why I need to speak to someone. I've attempted going through the virtual assistant and also emailed but had no response.  Can someone please explain what options will get me through to an adviser as I'm worried they will overcharge me again and charge for the equipment that I haven't returned as I still want it as part of my package. Any help would greatly be appreciated as I'm finding this to be very stressful 

[Laing1]

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@maj123 wrote:

Hello 

I renewed my package on 31st October. The only changes made were to price and bill date. However I was sent a returns box for my mini sky q box.  I was also overcharged last month too.

I have attempted to call many times but can't get past the automated options robot. None of the options cover why I need to speak to someone. I've attempted going through the virtual assistant and also emailed but had no response.  Can someone please explain what options will get me through to an adviser as I'm worried they will overcharge me again and charge for the equipment that I haven't returned as I still want it as part of my package. Any help would greatly be appreciated as I'm finding this to be very stressful 

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@maj123 I have escalated this to sky it will more than likely be tomorrow before Sky can pick this up 

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[maj123]

Thank you so much for your help. I have been feeling like I'm losing my mind I am so grateful for you assistance.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @maj123 an invite to chat.