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Discussion topic: No sound

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This message was authored by: Missmoneypenny

Message posted on ‎23 Aug 2026 04:46 PM

No sound

I have no sound on any channel whatsoever 

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Avatar for MightyQuinn
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Superuser
This message was authored by: MightyQuinn

Message posted on ‎23 Aug 2026 05:17 PM

Re: No sound

Posted by a Superuser, not a Sky employee. Find out more

Hi @Missmoneypenny   Try changing the HDMI audio format to Normal (PCM).

Welcome to the Sky Community Forum

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Superuser
This message was authored by: GD1

Message posted on ‎23 Aug 2026 06:06 PM

Re: No sound

Posted by a Superuser, not a Sky employee. Find out more

@Missmoneypenny  When did this issue start with your Sky Q Box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Missmoneypenny

Message posted on ‎23 Aug 2026 06:08 PM

Re: No sound

Its been doing it on and off for about the past year. I think we need a new puck, but trying to get hold of anyone to sort it is ridiculous 

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Superuser
This message was authored by: GD1

Message posted on ‎23 Aug 2026 06:11 PM

Re: No sound

Posted by a Superuser, not a Sky employee. Find out more

@Missmoneypenny  Sky Q Boxes are not pucks, do you actually have Sky Stream which is a different system to Sky Q where you have posted?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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