No sound!

[Simonbibs]

Sky Q has no sound, was working fine this morning now nothing. Changed HDMI still no sound. Any ideas?

[oldfella]

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@Simonbibs wrote:

Sky Q has no sound, was working fine this morning now nothing. Changed HDMI still no sound. Any ideas?

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Hi @Simonbibs 

Assume you have tried rebooting your Q box.

If you have and it hasn't solved your issue

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Dagaffer]

Hi, I have no sound on my main Sky Q box 

1. I've rebooted

2. I've tried a software update

3. I've done a reset

4. The miniboxes seem to be ok 

5. It's no sound on anything, TV, recordings Apps. 

6. TV sound itself is fine. 

Help! 

[nigea99]

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@Dagaffer wrote:

Hi, I have no sound on my main Sky Q box 

1. I've rebooted

2. I've tried a software update

3. I've done a reset

4. The miniboxes seem to be ok 

5. It's no sound on anything, TV, recordings Apps. 

6. TV sound itself is fine. 

Help! 

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hi @Dagaffer 

Have you tried doing a power down restart of your TV. 

Some people find that this does restore sound when they have lost it (even if the sound is working for other sources)

[Dagaffer]

Yes. Point 1.

[Invisiblename]

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@Dagaffer wrote:

Yes. Point 1.

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Have you set audio to Normal instead of Dolby?

[psem]

This worked for me! Turned the TV off from the plug and the sound was restored.

[corpcab]

Same issues as above, tried reboot, reset, firmware upgrade-nothing.

My sound is played through a reciever, o the TV is merely a monitor, yet unplugging the Tv for a while reste the sound on the SkyQ box, strange...but thank you.

[Bridget123]

Hi!

try this as it worked for me:

go into YouTube from the apps menu and play any video when the sounds comes on.

exit the app and then the sound will be back.