No sound when hd selected

[Robert1952]

To use my headphones i have to connect a toslink cable and dac convertor, to th sky q box. every thing works then other than hd channels. Is there a way round this please.

[nigea99]

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@Robert1952 wrote:

To use my headphones i have to connect a toslink cable and dac convertor, to th sky q box. every thing works then other than hd channels. Is there a way round this please.

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hi @Robert1952 

HD channels use Dolby Digital - if your set up cannot handle this set the output to Normal 

Home - Settings - Setup - Audio Visual

Digital audio output HDMI

[oldfella]

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@Robert1952 wrote:

To use my headphones i have to connect a toslink cable and dac convertor, to th sky q box. every thing works then other than hd channels. Is there a way round this please.

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Hi @Robert1952 

As you are using the Optical audio output for your toslink cable it the Optical Audio out settings in you Q box that you need to set to Normal.

Q Home menu - Settings - Setup - Audio Visual.

Set Optical Audio out to Normal

[nigea99]

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@oldfella wrote:

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@Robert1952 wrote:

To use my headphones i have to connect a toslink cable and dac convertor, to th sky q box. every thing works then other than hd channels. Is there a way round this please.

---

Hi @Robert1952 

As you are using the Optical audio output for your toslink cable it the Optical Audio out settings in you Q box that you need to set to Normal.

Q Home menu - Settings - Setup - Audio Visual.

Set Optical Audio out to Normal

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oops - I should have mentioned that setting as well as this is more likely for this