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Discussion topic: How can you disconnect a broken SKY Q remote to enable a new one to be connected

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Message posted on ‎13 Jul 2023 10:35 AM

How can you disconnect a broken SKY Q remote to enable a new one to be connected

Good Morning - Can anyone advise on how to disconnect a broken Sky Q remote to enable a new remote to be connected

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 Jul 2023 11:16 AM

Re: How can you disconnect a broken SKY Q remote to enable a new one to be connected

Posted by a Superuser, not a Sky employee. Find out more

@Gunslinger 

You don't need to. Just by pairing a new remote automatically overrides the last known remote settings so it doesn't matter if the old remote is lost or faulty. 


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This message was authored by: lettice

Message posted on ‎13 Jul 2023 11:35 AM

Re: How can you disconnect a broken SKY Q remote to enable a new one to be connected

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above, a pairing of a new remote will remove the previous one.

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Message posted on ‎28 Sep 2023 03:45 PM

Re: How can you disconnect a broken SKY Q remote to enable a new one to be connected

Press and hold 7&9 until remote LED flashes 4 times. This unpairs the bluetooth connection

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This message was authored by: nigea99

Message posted on ‎28 Sep 2023 03:54 PM

Re: How can you disconnect a broken SKY Q remote to enable a new one to be connected

Posted by a Superuser, not a Sky employee. Find out more
@lukeydog wrote:

Press and hold 7&9 until remote LED flashes 4 times. This unpairs the bluetooth connection

Which, of course, cannot be done if the old one is broken

 

The answers already given to this old discussion are actually the valid ones

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