No sky channels work

[Charh]

The sky channels won't work they come up blank,  when I click on something to record it says upgrade subscription eventhough it's in our subscription. I've turned everything off and on and turned the router on and off. Netflix is still working and the internet signal. 

Please help 

[Tom-W19]

Hi @Charh 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Charh 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.