Mini Box / Virgin Media

[Unicorn]

Just set up Sky Q mini box multi room into new extension approx 15m away from main Q box. Using virgin Wi-Fi for connection.

I am having a problem with the connection, the signal keeps dropping off, I have good sound and visibility then lose sound then visibility.

Tv displays you have Wi-Fi connectivity problem.

Do I need booster or settings changed for the two to talk to each other.

Currently getting 75mbps down and 25mbps up in the room.

TIA

[Tom-W19]

Hi @Unicorn 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Unicorn 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.