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Discussion topic: No sjy

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This message was authored by: CoachHouse

No sjy

Sky q box and ghost boxes not working pulled plug out for 

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This message was authored by: Daniel0210

Re: No sjy

Posted by a Superuser, not a Sky employee. Find out more

@CoachHouse wrote:

Sky q box and ghost boxes not working pulled plug out for 


Your post appears unfinished and by ghost boxes I presume you mean mini boxes? 

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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