No signal

[Collllllllll]

We have the full sky package but recently changed our broadband provider to Virgin.    We can watch all our channels on tv but when we go on to the movie channels it is saying no satellite signal.   

[Daniel0210]

@Collllllllll 

There's no connection to your change in broadband provider.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[Collllllllll]

Thank you, it's just strange as it's only the movies we have lost the signal on

[PandJ2020]

---

@Collllllllll wrote:

Thank you, it's just strange as it's only the movies we have lost the signal on

---

It's a coincidence- the movie channels are often the first to be impacted by alignment issues.