Microphone problem

[Red+rascal]

I have to ask Sky Q remote 3 or 4 times ( via microphone) to turn subtitles on or off. Keeps saying it can’t find anything or to try again. Never used to be like this, it always worked first time?

[Doc5907 · Accepted solution]

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@Red+rascal wrote:

I have to ask Sky Q remote 3 or 4 times ( via microphone) to turn subtitles on or off. Keeps saying it can’t find anything or to try again. Never used to be like this, it always worked first time?

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@Red+rascal  best to call up Sky and request a free replacement stating the voice control function no longer works.

Alternatively you could use the following link...

Lost, stolen or damaged Sky Q equipment | Sky Help | Sky.com | Sky Help | Sky.com

[Red+rascal]

@Doc5907 , thanks , I'll try that.