0

Discussion topic: No signal

Reply
This message was authored by Amy+sophie This message was authored by: Amy+sophie

No signal

Hi there,

 

I have followed all the guides and phone call, nothing is working I have no signal and therefore need an engineer 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Amy+sophie wrote:

Hi there,

 

I have followed all the guides and phone call, nothing is working I have no signal and therefore need an engineer 


Hi @Amy+sophie 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Amy+sophie wrote:

Hi there,

 

I have followed all the guides and phone call, nothing is working I have no signal and therefore need an engineer 


"No signal" or "no satellite signal"?

I am just another Sky customer!
This message was authored by lettice This message was authored by: lettice

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

If you are getting No satellite signal,
On your Sky Q box, hit the help offering on the 'no satellite signal' on screen mesage.
This will guide you through some tasls to check, along with a power reboot of the box. If the error is still there after the reboot, the on screen message will then provide a dedicated number to call Sky for an engineer visit.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion