No signal

[Rebecca112]

I had fibre broadband fitted yesterday which is working fine, but I have no satellite signal and cant get anyone out until thursday next week, i have done all the tests but nothing works

[oldfella]

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@Rebecca112 wrote:

I had fibre broadband fitted yesterday which is working fine, but I have no satellite signal and cant get anyone out until thursday next week, i have done all the tests but nothing works

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Hi @Rebecca112 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Daniel0210]

@Rebecca112 

Thursday next isn't too bad to be honest. 

Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.