No signal, but I have just been watching it and now it has gone off

[Gk18]

I have just been watching sky, but then it goes off, then a message appears

Asking me to check device cables or change input

[caesarome]

@Gk18 

Is this Sky Q, Glass or Stream ?

[Gk18]

Sky Q

[oldfella]

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@Gk18 wrote:

I have just been watching sky, but then it goes off, then a message appears

Asking me to check device cables or change input

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Hi @Gk18 

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which should work for all TV’s.