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Discussion topic: No satellite signal

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This message was authored by: Morsey1

No satellite signal

My tv says it has no satellite signal on my sky mini but my main sky q box works 

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This message was authored by: nigea99

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Morsey1 wrote:

My tv says it has no satellite signal on my sky mini but my main sky q box works 


hi @Morsey1 

 

The mini gets it's signal via a tuner in the main box, even though that may be working itself :

 

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of your mini boxes.

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