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Discussion topic: New remote and box. Remote turns TV on but not off.

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This message was authored by: MS58

New remote and box. Remote turns TV on but not off.

We have recently had a new box and remote.   Remote was paired.  Working fine except to turn the TV off.   The old remote used to do this no problem.   Any help? 

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This message was authored by: nigea99

Re: New remote and box. Remote turns TV on but not off.

Posted by a Superuser, not a Sky employee. Find out more

@MS58 wrote:

We have recently had a new box and remote.   Remote was paired.  Working fine except to turn the TV off.   The old remote used to do this no problem.   Any help? 


hi @MS58 

 

You should be aware that to turn the TV off you need to press & hold th epower button (for approx 3 seconds) to trun the TV off rather than the box

 

If you change this setting

Home - Settings - Setup - Preferences - Smart Standby Mode to ON

the long press as above should turn off both the TV & the box

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