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This discussion topic is read only Discussion topic: No satellite signal

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This message was authored by: Fi22

No satellite signal

For some reason, I am unable to view several channels, ever since I moved my TV unit earlier....they are coming up as no satellite signal....yet most of the channels are ok....any advice?  I have followed all of Sky's help instructions, but nothing has worked!  I've had nothing but trouble with this SkyQ box!

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This message was authored by: oldfella

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Fi22 wrote:

For some reason, I am unable to view several channels, ever since I moved my TV unit earlier....they are coming up as no satellite signal....yet most of the channels are ok....any advice?  I have followed all of Sky's help instructions, but nothing has worked!  I've had nothing but trouble with this SkyQ box!


Hi @Fi22 

Looks like you might have disturbed the dish cables on the back of the Q Box.

Switch the Box off at the mains at check if the two cables are still secure and tight.

 

If they are loose carefully remove them by unscrewing and check that the central conductor in each is not bent or touching any part of the connector housing or cable screen.

 

The central conductor should be straight and protrude 1 - 3 mm from the outer end of the connector 

 

oldfella_0-1652725423077.jpeg

 

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