No satellite signal

[ALAN298]

Certain channels will not play - message displays no satellite signal.

we have gone through the procedures of resetting anoxic and router to no avail.

[GD1]

@ALAN298  A "No Satellite Signal" message has nothing to do with your broadband, resetting your router will have zero affect as channels are received via your dish, not your router.

Please try the steps here https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sk...

[Daniel0210]

@ALAN298 
With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind and rain can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.