No satellite signal

[JWOODIE30]

I have tried the troubleshooting on the automated call and that hasn't fixed the problem. I have reset my sky q box that also has not fixed the problem. I have been unable to watch live tv for 2 full days now and our internet is completely rubbish we are lucky if we can connect to the Wi-Fi. I have had to get more data on my phone and so has my husband so our 10 year old can play on his game or even watch YouTube. This just happens to happen the day virgin media did the cable pull to our house ready for the switch over. I must say I am absolutely disgusted with this service o have been a customer for 11 years. To not be able to watch anything even demand tv as the box will not connect to the internet is appalling

[Daniel0210]

@JWOODIE30 

Your thread title says no satellite signal. 

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Chodley]

Is the wifi bad for everything or just for the Sky Q box?