No satellite for tv

[EileenHickey]

My tv has no satellite and i have not had tv netflix or anything for weeks

[Daniel0210]

@EileenHickey 

Sky+ or Sky Q. Our replies will be different depending on which you subscribe to? 

[GD1]

@EileenHickey  If you have a No Satellite Signal issue and Sky Q then your Sky Q box will stop functioning as there will be no Keep Alive signal.

Did you report this to Sky at all?

[EileenHickey]

No tv for weeks/months. Sky enginners have here and discoveredsky dishhad gone so this is why we have no sattellite and no tv..nrtflix nothing in aboit 3 months. When are sky going to put up new dish as we are being charged big rates for 

[Daniel0210]

---

@EileenHickey wrote:

When are sky going to put up new dish as we are being charged big rates for 

---

@EileenHickey 

As you have now posted again in the Sky Q board and mention a Sky engineer attending I have moved everything to that thread/board.

I'm not sure if you realise that you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers. We therefore have no idea why there is a delay.

What did the engineer tell you? What have Sky said when you have spoken to them? 

Billing continues through a fault but once it has been fixed contact Sky and ask if they will apply a credit to your Sky account for the time you've been without service.

[oj01]

@EileenHickey Did you have your own dish or are you on a communal system? 

[Chodley]

Sorry, why didn't the Sky engineer, on discovering the lack of dish, install a replacement?

As an aside, I have to say I'm curious how, on getting a "no satellite signal" message, doing a cursory eyeball check for the physical presence of an actual dish wasn't fairly high on your list of diagnostic steps...

Both of these make a lot more sense if it's a communal dish/service in an apartment block.