Discussion topic: No replacement equipment yet!

This message was authored by: RogerWaters · ‎05 Jan 2025

The new Sky equipment keeps losing internet connection so I've asked for the old equipment back but haven't received it yet! How can I return the new equipment in this instance!? Please put a note on my account to this effect and send some replacement equipment first!!!!

This message was authored by: MightyQuinn · ‎05 Jan 2025

Hi @RogerWaters I'm sorry, but you are not talking to Sky here. This is a public community forum and not Sky customer services. What exactly is this "old" equipment?

This message was authored by: Invisiblename · ‎05 Jan 2025

@RogerWaters The chances of Sky being able to locate the "old equipment " whatever that is, VERY unlikely!

I am just another Sky customer!

This message was authored by: Laing1 · ‎05 Jan 2025

@RogerWaters wrote:

The new Sky equipment keeps losing internet connection so I've asked for the old equipment back but haven't received it yet! How can I return the new equipment in this instance!? Please put a note on my account to this effect and send some replacement equipment first!!!!

@RogerWaters If you have recently changed from the old Sky+HD equipment to Sky Q then you cannot revert back to Sky+HD

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: Chodley · ‎05 Jan 2025

Is this a new Sky Max router you want to swap back to the old one?

Discussion topic: No replacement equipment yet!

No replacement equipment yet!

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