No replacement equipment yet!

[RogerWaters]

The new Sky equipment keeps losing internet connection so I've asked for the old equipment back but haven't received it yet! How can I return the new equipment in this instance!? Please put a note on my account to this effect and send some replacement equipment first!!!!

[MightyQuinn]

Hi @RogerWaters   I'm sorry, but you are not talking to Sky here. This is a public community forum and not Sky customer services. What exactly is this "old" equipment?

[Invisiblename]

@RogerWaters  The chances of Sky being able to locate the "old equipment " whatever that is, VERY unlikely!

[Laing1]

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@RogerWaters wrote:

The new Sky equipment keeps losing internet connection so I've asked for the old equipment back but haven't received it yet! How can I return the new equipment in this instance!? Please put a note on my account to this effect and send some replacement equipment first!!!!

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@RogerWaters If you have recently changed from the old Sky+HD equipment to Sky Q then you cannot revert back to  Sky+HD 

[Chodley]

Is this a new Sky Max router you want to swap back to the old one?