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Discussion topic: No network

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This message was authored by: Jussron

No network

Hi have had to go back to factory settings with sky Q box now trying to pair remote with box and the screen is locked on SETTINGS - SKIP TRY LATER. How can I do this when remote is not paired?

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This message was authored by: oldfella

Re: No network

Posted by a Superuser, not a Sky employee. Find out more

@Jussron wrote:

Hi have had to go back to factory settings with sky Q box now trying to pair remote with box and the screen is locked on SETTINGS - SKIP TRY LATER. How can I do this when remote is not paired?


Hi @Jussron 

First reset the remote to infrared.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box as it will need direct line of sight.  This should enable you to control your Box.

It will need re-pairing once you get it working.

Make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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