Discussion topic: No network connection

This message was authored by: bbrontte · ‎12 Dec 2023

I can't access sky cinema, on demand, recordings nothing. It says no network connection and I've reset the box. Please help me this has been going on for a week now - I've called my internet provider (see the light) and they haven't been able to help

This message was authored by: bbrontte · ‎12 Dec 2023

Help pls

This message was authored by: Addie15 · ‎12 Dec 2023

Hi there, @bbrontte. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Laing1 · ‎12 Dec 2023

@bbrontte wrote:

I can't access sky cinema, on demand, recordings nothing. It says no network connection and I've reset the box. Please help me this has been going on for a week now - I've called my internet provider (see the light) and they haven't been able to help

@bbrontte who is your internet provider ?

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: No network connection

No network connection

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