No network connection

[bbrontte]

I can't access sky cinema, on demand, recordings nothing. It says no network connection and I've reset the box. Please help me this has been going on for a week now - I've called my internet provider (see the light) and they haven't been able to help 

[bbrontte]

Help pls 

[Addie15]

Hi there, @bbrontte. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Laing1]

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@bbrontte wrote:

I can't access sky cinema, on demand, recordings nothing. It says no network connection and I've reset the box. Please help me this has been going on for a week now - I've called my internet provider (see the light) and they haven't been able to help 

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@bbrontte who is your internet provider ?