No internet connection to sky Q

[Alby101]

Last night 19/4/23 my sky q lost internet connection to my Now broadband router. My iPhone still has connection. I have gone through the settings and have a cross in the connection tab, I have re entered the password several times only to get the message "Unsuccessful connection. please check your password and try again" I have unplugged the sky box to reset and done the same with the router.

[Lisa-P1987]

Hi there Alby101, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.