No image on TV screen from Q box?

[Revneedshelp]

We have just moved into a new home and can't get TV via our Q box. We have been sent a new Sky max box and we can now get internet but no TV images at all.

all we see is "no signal"!!

can anyone suggest a fix please?

thank you.

John Darling.

[nigea99]

---

@Revneedshelp wrote:

We have just moved into a new home and can't get TV via our Q box. We have been sent a new Sky max box and we can now get internet but no TV images at all.

all we see is "no signal"!!

can anyone suggest a fix please?

thank you.

John Darling.

---

hi @Revneedshelp 

Is that no signal (i.e. nothing from the SKLY Q box) or no Satellite Signal (i.e. SKY Q menus etc OK but not working with the Satell;ite) ?

[PandJ2020]

Didn't the Sky engineer check it all?  I presume you did a house move with Sky?

[oldfella]

---

@Revneedshelp wrote:

We have just moved into a new home and can't get TV via our Q box. We have been sent a new Sky max box and we can now get internet but no TV images at all.

all we see is "no signal"!!

can anyone suggest a fix please?

thank you.

John Darling.

---

Hi @Revneedshelp 

Unless you carried out out a home move with Sky it looks like the satellite dish hasn't got a Q LNB fitted .

If it was previously used with Sky+HD the LNB will not work with Sky Q

[Revneedshelp]

We don't have a sat dish at this house.

[oldfella]

---

@Revneedshelp wrote:

We don't have a sat dish at this house.

---

If you have a Sky Q box then you need a Satellite dish to receive any channels @Revneedshelp 

Without a Dish you need to be looking at Sky Strream.

https://www.sky.com/help/articles/sky-stream-faqs

[PandJ2020]

---

@Revneedshelp wrote:

We don't have a sat dish at this house.

---

Rather a limiting factor for a satellite TV box.

[Anonymous]

You might want to look into Sky Stream if you want Sky without the satellite box or arrange a Q satellite installation at your new property. 

[nigea99]

---

@Revneedshelp wrote:

We don't have a sat dish at this house.

---

Is it fed by a Communal system ?