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Discussion topic: No connectivity

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Avatar for Lynne2001
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This message was authored by: Lynne2001

Message posted on ‎17 Apr 2024 11:24 AM

No connectivity

When the tv's have been turned off overnight the next morning No connectivity' is displayed onscreen. We then have to turn off the SkyQ box and the second box and reboot both. 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎17 Apr 2024 12:37 PM

Re: No connectivity

Posted by a Superuser, not a Sky employee. Find out more
@Lynne2001 wrote:

When the tv's have been turned off overnight

Are you putting the television sets into their own Standby mode using their remotes, or switching off at the mains?

 

Almost all modern AV kit is designed to be left powered, and cutting the mains supply may well have unwanted side-effects.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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