No apps or mini box after upgrade

[charlzb87]

Switched to sky signiture. All apps have disappeared, I can't download and it says I don't have my mini box anymore. 

After almost 2 hours on the phone to tech support last night issue still not resolved. 

Tried software update, turning on and off at mains, resetting apps, 001 menu everything I can think of. Sky calling me back this evening but not feeling hopeful. Pay an absolute fortune for all apps and TV package and can't do anything.

[Tom-W19]

Hi @charlzb87 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147